Late Payments and Collections

All electric bills are mailed on the 19th of each month and are due and payable by the 5th of the following month. If not paid or postmarked before the 5th of the following month, a late charge of the greater of $2.00 or 1.5 % of the monthly balance will be added.

If the bill is not paid by the next billing cycle, a final delinquent notice will be sent along with the next month's bill. This is the only delinquent notice sent. If no response is made a collection trip will be made by a Roseau electric employee to collect the bill. Please notify your Cooperative immediately if you cannot pay a delinquent bill. We will attempt to work out a payment plan or explain other forms of public assistance. Failure to agree on a suitable payment plan or qualify for public assistance may result in disconnection of service.

If it becomes necessary to make a collection call at the member's home during regular working hours, a collection charge of $30 will be added to the amount due.

If the collection trip results in the disconnection of the electric service, another $30 is charged to have the service reconnected during working hours or $100 after working hours (2:30 p.m.).  A deposit may also be required for reconnection.